FAQ
Can I skip a month and not get charged?
Yes. Please click skip a month before the 6th of the month.
Do I need to pay for shipping?
Shipping is always free within the U.S. and return label is free for subscribers as well.
Can I only add jewelry in my subscription?
Other items can also be added to your wish list, not only limited to jewelry, it can be purses, leather belts, etc
How many items do I get in one package?
1-2 items
Can I choose my own items?
Yes, please put your favorite items in your wish list before the end of the month. Our team will look at it.
How often do you have new styles?
We have new styles every day. On average, we have 3-5 new styles a day, over 100 styles per month.
Do I need to pay for return shipping if I return any item?
Return labels are always free for subscribers! You have 30 days to return. Loyalty points will be returned to your account towards your next purchase after we receive the products.
Do I get to see what will be sent to be ahead of time?
Yes, we will add two items in your wish list. You can also add your favorite items in the wish list. If you add more than 2 items in the wish list, we will choose what are available in stock. However, if you prefer something specific to mail to you, please email our team about your request.
Do you ship internationally?
No, we do not ship subscription box internationally now. But we ship internationally on retail orders.
Can I cancel my membership any time?
Yes. Please email us sales@oceanfashion.com
What if my jewelry breaks or tarnishes?
We will replace it for you. All our jewelry has quality guarantee. We will replace your items within 6 months of purchase.